Terms of service

1. Agreement and scope

These Terms of Service (the “Terms”) govern access to and use of Autobahn’s websites, applications, APIs, mobile experiences, digital vehicle inspection workflows, customer-report tools, integrations, and related services (collectively, the “Service”). The Service is provided by the Autobahn legal entity identified in the applicable order form or signup flow (“Autobahn,” “we,” “us,” or “our”).

The person accepting these Terms represents that they are at least the age of majority where they live and have authority to bind the business or other organization identified in the account (“Customer”). If an order form, product-specific term, service-level agreement, or Data Processing Addendum conflicts with these Terms, the more specific document controls for that subject matter.

2. Accounts, users, and authority

Customer must provide accurate account and billing information and keep it current. Customer is responsible for its administrators, technicians, advisors, contractors, and other people it permits to use the Service (“Authorized Users”), including their instructions, credentials, activity, and compliance with these Terms. Customer must promptly remove access when a person no longer needs it and notify us of suspected credential compromise.

Customer may not share credentials between people, impersonate another person, bypass access controls, or permit access by a person who is not authorized by Customer. We may suspend or restrict access when reasonably necessary to address security, legal, abuse, or material breach risk; we will use commercially reasonable efforts to provide notice and restore access when the issue is resolved.

3. Service, changes, and availability

Subject to the applicable plan and order form, Autobahn provides a hosted workflow for capturing inspection information, organizing findings, generating customer-facing reports, and supporting follow-up. Features, limits, integrations, and supported devices may vary by plan and may change as the Service evolves. Material changes to a paid feature will be communicated through the Service, an order form, or the account contact.

The Service may include previews, pilots, or features marked beta. Those features may be incomplete, changed, or withdrawn and are not covered by a service-level commitment unless the applicable order form says otherwise. Any uptime, support response, backup, recovery-point, or recovery-time commitment must be stated in a signed service-level agreement; marketing pages do not create an SLA.

4. Customer responsibilities and lawful use

Customer is responsible for the accuracy, completeness, and lawfulness of its inspection records, estimates, vehicle information, media, customer communications, and other material submitted to the Service (“Customer Data”). Customer must obtain and document the permissions, notices, consents, and other legal bases needed to collect, record, upload, disclose, and use Customer Data, including customer contact details, VINs, license plates, photos, video, audio, location information, and payment-related information.

Customer remains responsible for technician judgment, repair recommendations, estimates, taxes, warranties, customer disclosures, consumer rights, and the performance of repair or maintenance work. Autobahn is a workflow and communication tool; it does not inspect a vehicle, certify roadworthiness, replace a manufacturer manual or qualified professional, or make a promise to a vehicle owner on Customer’s behalf.

Customer must comply with applicable privacy, consumer-protection, advertising, electronic-messaging, recording, employment, export, sanctions, accessibility, and automotive or powersports regulations. Customer must not use the Service for unlawful, fraudulent, harmful, discriminatory, deceptive, or abusive activity; to transmit malware; to probe or disrupt the Service; to reverse engineer it except where a non-waivable law permits; or to upload highly sensitive data that is not necessary for the stated inspection or service workflow.

5. Customer Data and permissions

As between the parties, Customer retains its rights in Customer Data. Customer grants Autobahn a non-exclusive, worldwide, limited-term license to host, copy, transmit, format, display, secure, back up, and otherwise process Customer Data only as needed to provide, maintain, protect, support, and improve the Service, comply with law, and perform the agreement. We will not use identifiable inspection content for advertising or sell it to data brokers.

Customer instructs Autobahn to process Customer Data through the Service and through the subprocessors described in the applicable privacy or DPA materials. Customer authorizes Autobahn to create aggregated or de-identified analytics that do not reasonably identify Customer, an Authorized User, or a vehicle owner, and to use those analytics for security, operations, product improvement, and reporting. Customer must not submit data it lacks the right to provide or direct us to process.

6. Data protection and international use

For Customer Data that Customer determines how and why to process in the Service, Customer will generally act as controller, business, or equivalent and Autobahn will generally act as processor, service provider, or equivalent. Autobahn acts independently as a controller for its own website, account, billing, security, fraud-prevention, support, and product-analytics purposes. This allocation is a working description, not a substitute for the parties’ final DPA or applicable law.

Where required, the parties will enter into a Data Processing Addendum describing processing instructions, security measures, subprocessors, assistance with data-subject requests and incidents, deletion or return, audits, and international-transfer safeguards. Customer must not activate a market or workflow that requires local hosting, a local representative, a local registration, or a specific transfer mechanism until those requirements are confirmed and implemented.

Where the Service sends email, SMS, voice, or other electronic messages at Customer’s direction, Customer is the sender or initiator for compliance purposes and must maintain consent, opt-out, suppression, identity, content, and recordkeeping controls required by the recipient’s jurisdiction.

7. Media, vehicle data, integrations, and AI-assisted features

Customer must obtain permission before recording or uploading a person’s image, voice, conversation, or other media, and must follow local recording and biometric-data rules. Customer must not use the Service to infer sensitive characteristics or make decisions about a person unrelated to vehicle service. Vehicle identifiers can become personal data when linked to an identifiable owner or driver.

Integrations and third-party services, including DMS, payment, messaging, storage, analytics, and identity providers, may be subject to their own terms and privacy notices. Customer authorizes the data exchange needed for an enabled integration and is responsible for its credentials, permissions, configuration, and underlying third-party relationship. We do not guarantee that a third-party service will remain available or compatible.

AI-assisted features, if enabled, may summarize, classify, transcribe, suggest, or format information. Their output is probabilistic and may be incomplete or wrong. Customer must review output before relying on it, sending it to a vehicle owner, using it in an estimate, or making a safety or repair decision. Customer is responsible for the instructions and data supplied to an AI feature and must not submit data for model training or another secondary purpose unless the applicable product documentation and DPA expressly permit it.

8. Plans, trials, billing, taxes, and cancellation

Plan prices, included allowances, add-ons, trial length, billing interval, renewal date, and usage limits are shown at checkout, on an order form, or on the pricing page. The applicable checkout or order form controls if it differs from a marketing page. Unless otherwise stated, a trial is an evaluation period and may be changed or ended before a paid subscription begins; no paid plan should be activated without a clear renewal and cancellation disclosure.

Customer authorizes the selected payment provider to charge the listed fees, applicable usage charges, and taxes. Customer must keep a valid payment method and is responsible for taxes imposed on its purchase, except taxes on Autobahn’s net income. Failed or overdue payment may result in notice, late fees where lawful, downgrade, suspension, or termination. Refunds, credits, proration, and annual-plan rights are governed by the checkout terms or order form and mandatory law.

Autobahn is not a bank, lender, card network, payment processor, escrow service, or merchant of record for Customer’s sales to vehicle owners. Customer is responsible for estimates, invoices, refunds, charge disputes, taxes, payment disclosures, and its agreement with the payment provider. Autobahn does not receive or store full payment-card numbers when a payment provider is used, except as expressly documented for the selected integration.

9. Intellectual property and feedback

Autobahn and its licensors own the Service, software, interfaces, documentation, trademarks, visual design, and related technology. Subject to these Terms and payment of applicable fees, we grant Customer a limited, non-exclusive, non-transferable right to permit Authorized Users to use the Service during the subscription term. No rights are granted by implication.

Customer may provide suggestions, ideas, or feedback. Customer grants Autobahn a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction, provided we do not disclose Customer’s confidential information or identify Customer as the source without permission.

10. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential (“Confidential Information”). The receiving party will use it only to perform or exercise rights under the agreement, protect it using reasonable care, and disclose it only to people or providers who need it and are bound to protect it. These obligations do not apply to information that is public without breach, already known without restriction, independently developed, or lawfully received from another source. A party may disclose Confidential Information when required by law after giving notice where legally permitted.

11. Warranties and disclaimers

Each party warrants that it has authority to enter into the agreement. Autobahn warrants that it will provide the Service in a manner materially consistent with its published documentation during the applicable term. Customer’s exclusive remedy for breach of this limited warranty is reasonable re-performance or, if re-performance is not commercially reasonable, a pro-rata refund for the affected period.

Except for the express warranty above and to the maximum extent permitted by law, the Service is provided “as is” and “as available.” Autobahn disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, and suitability for a particular repair or business result. We do not warrant that inspection information, AI-assisted output, estimates, integrations, or customer communications will be complete, accurate, safe, legally sufficient, or appropriate for every vehicle, customer, or jurisdiction. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

12. Indemnity

To the extent permitted by law, Customer will defend and indemnify Autobahn and its officers, employees, and contractors against third-party claims, damages, penalties, and reasonable costs arising from Customer Data, Customer’s or an Authorized User’s use of the Service, Customer’s repair or pricing decisions, Customer’s messages or recordings, Customer’s breach of these Terms, or Customer’s violation of another person’s rights or applicable law. Autobahn will give prompt notice and reasonable cooperation; Customer may not settle a claim in a way that admits fault by or imposes obligations on Autobahn without Autobahn’s written consent.

The parties’ final order form or counsel-approved terms should specify any Autobahn indemnity for intellectual-property infringement and any exclusions or caps that apply to the indemnities.

13. Liability limits

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, business opportunity, or data, even if advised of the possibility. Autobahn’s aggregate liability arising from the Service or these Terms will not exceed the fees Customer paid or owed for the Service during the twelve months before the event giving rise to the claim.

The parties must confirm with counsel whether the cap and exclusions should have negotiated carve-outs for confidentiality, data protection, security incidents, indemnity, payment obligations, fraud, willful misconduct, gross negligence, or liabilities that cannot be limited under applicable law. Nothing in these Terms limits liability that cannot legally be limited.

14. Suspension, termination, and data export

Either party may terminate for material breach not cured within thirty days after written notice, or immediately where the breach cannot be cured, payment is not made after notice, or continued use would create a material legal or security risk. Customer may cancel according to its order form or checkout terms. We may suspend access narrowly and temporarily when needed to protect the Service, other customers, or individuals.

On termination, Customer must stop using the Service and pay amounts incurred through the termination date. Subject to the DPA and applicable law, Customer may export available Customer Data during the post-termination retrieval period stated in the order form. After that period, Autobahn may delete Customer Data, except for legally required records, security backups that expire under ordinary backup cycles, and aggregated or de-identified data. The data-retention period and export format must be confirmed before launch.

15. Governing law, disputes, and regional terms

The contracting entity, governing law, venue, arbitration rules, language, mandatory consumer protections, and notice method must be stated in the applicable order form or a counsel-approved regional schedule. Until that schedule is completed, this draft does not select a governing law or forum for a customer in the European Economic Area, United Kingdom, Türkiye, India, the United Arab Emirates, Dubai mainland, DIFC, ADGM, or any other jurisdiction whose mandatory law applies.

If Customer is a business, the parties may agree to commercial dispute procedures in an order form. If a person uses a customer-facing report as a consumer, that person is not made a party to these Terms and retains any mandatory rights against the shop or other responsible business. Customer must not present these Terms as replacing a consumer notice, repair authorization, consent form, or local legal disclosure.

16. Changes and general terms

We may update these Terms. Material changes will be communicated through the Service, account email, or another reasonable method and will apply prospectively. If a change materially harms a paid customer’s rights, the customer may cancel the affected subscription before the change takes effect unless the change is required by law, security, or a third-party dependency.

Neither party may assign the agreement except to an affiliate or successor in a merger, reorganization, or sale of substantially all relevant assets, provided the assignee accepts the obligations. Neither party is liable for delay caused by events outside reasonable control. If a provision is unenforceable, it will be modified to the minimum extent needed and the rest remains effective. These Terms, the applicable order form, the Privacy Notice, and the DPA are the complete agreement about the Service and supersede prior discussions about that subject.

17. Notices and contact

Legal notices must be sent to the contracting entity and notice address shown on the applicable order form. Product and privacy questions can be submitted through the contact page, but that page is not a substitute for the final legal-notice address. Before launch, publish the full legal name, address, privacy contact, data-protection contact or representative where required, and any local-language notices required for the markets served.