Legal
AI feature terms
Draft for counsel review · Last updated: November 12, 2026
These draft terms apply only if Customer enables an Autobahn feature that uses machine learning, speech recognition, generative AI, automated suggestions, transcription, or an automated agent. They supplement the Terms of Service, Privacy Notice, and DPA.
1. AI features and third-party providers
AI features may summarize, classify, transcribe, translate, extract, suggest, or format information. They may use Autobahn technology or a third-party model, speech, storage, or communications provider. The current provider, processing location, data categories, retention, and improvement policy must be listed in the applicable product documentation and subprocessor list before the feature is enabled for production data.
Customer authorizes the data exchange needed for an enabled feature. Third-party provider terms may apply. Autobahn may limit, change, suspend, or discontinue an AI feature when a provider, model, safety control, law, or security condition changes.
2. Inputs, outputs, and human review
“Input” means information submitted to an AI feature. “Output” means a suggestion, transcript, summary, classification, generated text, or other result returned by that feature. Output is probabilistic and may be inaccurate, incomplete, misleading, biased, duplicated, or unsuitable for a particular vehicle or customer.
Customer must review and approve Output before sending it to a vehicle owner, adding it to an inspection record or estimate, relying on it in a workflow, or using it to make a safety, repair, pricing, warranty, insurance, financing, employment, or other consequential decision. Customer is responsible for the instructions, configurations, permissions, and actions it authorizes.
3. Safety, emergency, and professional boundaries
AI features are not emergency services and must not be used to route emergency communications or replace qualified human judgment. Customer must not use Output as a certification that a vehicle is safe to drive, as a diagnosis, as a binding estimate or price guarantee, or as legal, financial, medical, or other professional advice.
Customer must maintain a human escalation path for urgent or ambiguous matters and must not represent that an AI feature is a human or conceal the use of AI where disclosure is required.
4. Voice, recordings, and communications
If a feature records, transcribes, analyzes, or generates voice or other communications, Customer must provide all required notices and obtain all required consents from every relevant participant. Customer must disclose when a person is interacting with AI and when a communication is recorded or transcribed, where applicable law requires that disclosure.
Customer must not use an AI feature for unlawful recording, spam, spoofing, harassment, deceptive impersonation, or unsolicited marketing. Customer must maintain consent and opt-out records and configure approved disclosures before enabling a voice or messaging workflow.
5. Prohibited data and uses
Unless Autobahn has expressly approved the workflow in writing and the parties have completed the required data-protection terms, Customer must not submit payment-card numbers, bank credentials, government identification numbers, health information, children’s data, biometric templates, or other sensitive data subject to heightened legal requirements.
Customer must not use an AI feature to make decisions with legal or similarly significant effects on a person, to infer sensitive characteristics, to impersonate a person or replicate a voice without permission, to evade safeguards, to extract model or prompt data, or to train a competing model using the feature or its Output.
6. Data use and improvement
Autobahn will process Inputs and Outputs as Customer Data under the Terms and DPA. Autobahn will not use identifiable Customer Data to train a general-purpose model or disclose it to another customer for model training unless Customer separately enables that use and the applicable product documentation and DPA clearly permit it. Aggregated or de-identified data may be used for security, service operations, quality measurement, and product improvement when it does not reasonably identify Customer or an individual.
Customer must not submit data it lacks the right to provide or direct Autobahn to process. The shop remains responsible for its customer notice, consent, and lawful basis.
7. Availability and liability
AI features depend on models, providers, networks, device permissions, and configuration. Autobahn does not guarantee availability, accuracy, uniqueness, completeness, or suitability of Output and is not responsible for a provider’s errors or interruption except as required by the applicable agreement or law.
Customer’s use of AI features remains subject to the disclaimers, indemnity, liability limits, suspension, and termination terms in the Terms of Service. Nothing in these terms limits a right or liability that cannot lawfully be limited.